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Support

You did not write this code.Someone has to know how to read it.

Building the application has become the easy part. Keeping it running when a customer depends on it is the craft LimeOS adds.

Why a team

The AI wrote your application. It will not pick up the phone when it goes down.

A host gives you back a server that answers. It will never tell you why your application no longer does.

The code is not yoursYou described what the application had to do; the AI chose how. On the day it breaks, you open a file you are seeing for the first time.
They call you, not your AIYour customer knows neither LimeOS nor the tool that generated the code. They know your name, and they expect an answer the same day.
Prompting the AI again is not enoughAsking the model to fix what it wrote often produces a second version of the same flaw. What is missing is not code: it is the diagnosis.
An outage costs you the customer, not the ticketThe price of an incident is not the time spent resolving it. It is the contract that does not get renewed.
What the team does

Experts who read the code you did not write.

This is the one thing on this page that hosting alone will never solve. Our experts open the generated code, trace it back to the cause and tell you what to fix.

DiagnosisAnalysis of a malfunction or unexpected behaviour.
Code analysisExamination of the vibe-coded code to identify the origin of a problem.
DebuggingHelp finding and fixing errors.
DeploymentHelp during a go-live or an update.
Interaction with LimeOSAnalysis of the exchanges between the application and the platform services.
PerformanceAnalysis of an operating or performance problem.

The full list of what a ticket can cover is detailed on thePlans.

The commitments

What you can count on.

8/5Human supportExperts reachable during business hours, Monday to Friday.
99,98 %Availability SLAThe platform's service commitment, on the professional programmes.
30 min1 ticketThe unit support is counted in, in thirty-minute increments.

How much support is included depends on your programme: 20, 100 or 400 hours a year, that is 40, 200 or 800 tickets. Extra packs can be bought at any time.

What support is not

Expertise, not an outsourced development team.

LimeOS support brings technical expertise and assistance towards a resolution. It finds the cause, it explains the fix, it stands with you while service is restored. Writing the next part of your application remains your job — or that of a separate engagement, if you wish.

Requests go through your management space.Each request opens a ticket there, tracked until service is restored — you always know how many you have left.See the plans→

Deploy your first application today.

Talk to an expert
LimeOSLimeOSLimeOS is the operating system for applications built with AI.